Privacy Policy

Effective Date: November 16, 2025 This Privacy Policy applies to the website https://equipsecond.com/ (the “Site”). EquipSecond Medical Private Limited (“EquipSecond,” “we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Policy describes how we collect, use, process, disclose, and safeguard information obtained through the Site and related to our services. By visiting and/or using our Site, you agree to this Privacy Policy. If you do not agree, please do not use the Site.

About EquipSecond

EquipSecond Medical Private Limited sources, refurbishes, and supplies medical and surgical equipment (including pre-owned and refurbished devices) to healthcare providers and institutional buyers. Our website provides information about available equipment, enables quote requests, and facilitates business inquiries.

Scope

This Privacy Policy applies to:

  • Visitors to https://equipsecond.com/
  • Prospective and existing customers submitting quote requests or inquiries
  • Suppliers, distributors, and partners contacting us through the Site

This Policy does not apply to third-party websites linked from our Site.

Information We Collect

We may collect the following categories of information:

1. Quote Request Information

When you submit a quote request through our online cart and checkout system, we collect: Required Information:

  • Full name (first and last)
  • Email address
  • Phone number
  • Company/organization name
  • Billing address (street, city, state/country, postal code)

Optional Information:

  • Any additional information you choose to provide in order notes

Quote Details:

  • Products and quantities added to your quote cart
  • Product specifications and variations selected
  • Quote submission date and time

2. Contact Form Information

When you submit inquiries through our contact forms, we collect:

  • Name, email, phone number, and company name
  • Subject and message content
  • Any additional information you choose to provide
  • Date and time of submission

3. Technical and Usage Data

We automatically collect certain information when you visit our Site:

  • IP address
  • Browser type and version
  • Operating system
  • Device identifiers
  • Pages visited and time spent on pages
  • Referral source (how you arrived at our Site)

4. Communications

We retain records of communications sent to us, including:

  • Emails and phone call records
  • Messages via contact forms or chat
  • Attached documents (e.g., equipment specifications, facility documentation)

How We Collect Information

We collect information:

  • Directly from you via quote request forms, contact forms, emails, or phone calls
  • Automatically through cookies and session management when you browse our Site
  • From third-party providers such as email service providers (where applicable)

How We Use Information

We use information to:

  • Respond to quote requests and provide product information
  • Process and prepare quotations for equipment
  • Communicate with you about your inquiries and requirements
  • Improve our services and user experience
  • Send transactional and administrative messages (quote confirmations, order updates)
  • Maintain internal business records
  • Comply with applicable laws and regulations
  • Prevent fraud or misuse of services

Note: We do not process payments through the Site. All quote requests are followed up via email or phone for pricing, terms, and payment arrangements.

Data Storage and Security

Storage Location

Your information is stored in our WordPress database hosted on servers located in the United States. Specifically:

  • Quote request data is stored in our WooCommerce order management system
  • Contact form submissions are stored in our database via Contact Form CFDB7 plugin
  • Session data is temporarily stored to maintain your quote cart functionality

Security Measures

We maintain appropriate administrative, technical, and physical safeguards to protect your data, including:

  • Secure SSL/HTTPS encryption for data transmission
  • Access controls limiting who can view personal information
  • Regular security updates and monitoring
  • Sanitization and validation of all form inputs

However, no online transmission or storage method is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Policy, comply with legal and tax obligations, resolve disputes, and enforce our agreements. Quote requests and contact form submissions are retained indefinitely unless you request deletion.

Cookies and Tracking Technologies

What Cookies We Use

We use essential cookies and session management technologies to enable Site functionality: Functional Cookies:

  • WooCommerce session cookies – Maintain your quote cart contents and preferences while browsing
  • WordPress authentication cookies – Allow administrators to manage the Site (logged-in users only)

Duration: Session cookies expire when you close your browser or after a period of inactivity (typically 48 hours).

What We Don’t Use

We do not use:

  • Analytics or tracking cookies (no Google Analytics, Facebook Pixel, etc.)
  • Advertising or marketing cookies
  • Third-party tracking technologies

Managing Cookies

You may disable cookies in your browser settings, but certain features of the Site (such as the quote cart) may not function properly.

Sharing and Disclosure

We do not sell your personal information. We may share information with:

Service Providers

  • Email service providers – To send quote confirmations and respond to inquiries
  • Web hosting provider (GoDaddy) – Where our website and database are hosted
  • IT service providers – For website maintenance and support

All service providers are contractually obligated to use your data only for legitimate business purposes.

Legal Obligations

We may disclose information when required by:

  • Applicable laws, regulations, or legal processes
  • Government authorities or regulators
  • Law enforcement agencies (with valid legal requests)

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity.

Third-Party Links

Our Site may contain links to external websites (e.g., equipment manufacturers, industry resources). We are not responsible for the privacy practices of these third-party sites and encourage you to read their privacy policies.

Communications from EquipSecond

We may contact you via email, phone, or messaging applications to:

  • Respond to your quote requests and inquiries
  • Send quotations and equipment specifications
  • Provide updates on equipment availability
  • Share information about delivery, installation, and support services

Marketing Communications: We do not currently send marketing emails. Should this change in the future, you will have the option to opt out by contacting us at info@equipsecond.com.

Your Rights and Choices

Subject to applicable Indian law, you may:

  • Access your personal information held by us
  • Correct inaccurate or incomplete information
  • Request deletion of your personal information (subject to legal and regulatory retention requirements)
  • Withdraw consent for any optional data collection
  • Object to processing where applicable

To exercise these rights, please contact us at support@equipsecond.com with:

  • Your full name and contact information
  • Details of your request
  • Verification of your identity (to protect your privacy)

We will respond to requests within a reasonable timeframe in accordance with applicable law.

International Data Transfers

Your information may be transferred to and processed in countries outside of India, including the United States (where our hosting servers are located). By using our Site, you consent to such transfers. We ensure adequate protection measures are in place for international data transfers.

Updates to This Policy

We may revise this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other operational needs. Updates will be posted on this page with an updated “Effective Date” at the top. Your continued use of the Site after such updates constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically.

Contact Information

For any questions, complaints, or concerns about data handling or this Privacy Policy, please contact: Privacy / Grievance Officer EquipSecond Medical Private Limited 48 Pocket-II, Fourth Floor, Jasola New Delhi, South Delhi – 110025 Delhi, India Email: info@equipsecond.com

Effective Date: November 16, 2025 Last Updated: November 16, 2025