Description
CritiCool is a non‑invasive cooling therapy system that delivers targeted temperature management for neonates and adults. It offers precise temperature control, a user‑friendly interface and integrated disposable wraps for whole‑body cooling or warming.
Shipping | Returns | Warranty
Shipping Policy:
- Free shipping on orders over ₹10,000 within India (excludes large equipment like hospital beds, surgical tables, and imaging equipment)
- Delivery timeframe: 7-14 business days for most items
- Large equipment requires freight delivery – customer must ensure delivery access is available
- Damaged freight must be reported within 24 hours of delivery
- Customer is responsible for inspecting items upon delivery
Return Policy:
- All returns require prior authorization – contact us before returning any items
- Return period: 30 days from delivery date
- New products follow manufacturer return policies and may be subject to restocking fees
- Certified Rental equipment is not eligible for return (rental terms apply)
- Customer is responsible for return shipping costs unless the return is due to our error
Warranty:
- New Products: Covered by manufacturer’s warranty – refer to product documentation for specific terms
- Certified Rental Equipment: Covered under rental agreement terms with 24/7 technical support
- Warranty claims require proof of purchase and product inspection
- Unauthorized repairs or modifications void all warranties
For questions about shipping, returns, or warranties, contact us at info@equipsecond.com or call +91-999973439 for 24/7 support.
